Shipping policy

Last updated: October 2026

We currently ship Renova orders throughout the United Kingdom.

Order Processing

Once your order has been placed, you’ll receive an order confirmation at the email address provided during checkout.

Orders are typically processed within 1 business day before being dispatched.

Orders placed during weekends, bank holidays or particularly busy periods may take slightly longer to process.

Estimated Delivery

After dispatch, orders typically arrive within:

United Kingdom: 3-5 business days

These are estimated delivery times rather than guaranteed delivery dates. Delays can occasionally occur due to courier networks, severe weather, peak periods or circumstances outside our control.

We’ll always do our best to get your order to you as quickly as possible.

Shipping Costs

Shipping costs, where applicable, will be clearly displayed at checkout before you complete your purchase.

Standard UK delivery is £2.99. Orders over £65 qualify for free UK delivery.

Tracking Your Order

Where tracking is available, you’ll receive tracking information once your order has been dispatched.

Please allow some time after receiving your dispatch email for the courier’s tracking system to update.

Multiple Packages

In some circumstances, items within the same order may be dispatched separately.

If this happens, you may receive more than one package or tracking number. You will not be charged additional shipping fees because we have chosen to split an order.

Incorrect Shipping Addresses

Please check your delivery information carefully before completing your order.

If you notice an error after ordering, contact us at renova.teamuk@gmail.com as soon as possible.

We’ll do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or been handed to the courier.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery costs may apply before the order can be resent.

Delayed Orders

Occasional courier delays can happen.

If your estimated delivery window has passed and your tracking information has not updated for several days, contact us at renova.teamuk@gmail.com with your order number.

We’ll investigate the shipment and help you with the next steps.

Lost Packages

If you believe your parcel has been lost in transit, please contact us rather than attempting to resolve the issue alone.

We’ll investigate the shipment with the relevant delivery provider and arrange an appropriate solution where the parcel is confirmed as lost.

Damaged Packages

If your order arrives damaged, please contact renova.teamuk@gmail.com as soon as possible.

Include your order number and, where possible, photographs of the parcel and product so we can investigate and resolve the issue quickly.

Questions About Your Delivery

If you have any questions about an existing order, contact:

Renova Customer Support
Email: renova.teamuk@gmail.com

Please include your order number so we can help you as quickly as possible.